Front Desk Manager

Al Manakha Rotana; Medina Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel organization in Saudi Arabia is seeking an experienced Front Desk Manager to oversee all receptionist duties and front desk operations. The ideal candidate will ensure efficient service delivery, manage a team, and handle guest inquiries. Strong leadership, organizational skills, and fluency in English are required. This role offers an opportunity to enhance customer experiences in a dynamic environment.

Qualifications

• Proven experience in a front desk management role.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Supervise and manage a team of receptionists and front desk staff.
• Ensure all front desk operations run smoothly and efficiently.
• Handle guest inquiries and provide information about the organization.
• Coordinate with other departments to ensure guest needs are met.
• Train new staff members on front desk procedures and customer service standards.
• Manage schedules and ensure adequate coverage at the front desk.
• Address any issues or complaints from guests in a timely and professional manner.
• Implement procedures to improve efficiency and customer service at the front desk.

Skills

Strong communication and interpersonal skills

Excellent customer service skills

Organizational and multitasking abilities

Attention to detail

Problem-solving skills

Knowledge of hotel operations

Leadership and team management skills

Computer proficiency

Ability to remain calm under pressure

Conflict resolution skills

Fluent English language

Education

Bachelor's degree in business administration or related field

Job description

Job Description

Job Summary

We are looking for a Front Desk Manager to oversee all receptionist and front desk duties at our organization. The ideal candidate will be responsible for ensuring efficient and smooth operations at the front desk, managing a team of receptionists, handling guest inquiries, and providing excellent customer service.

Job Responsibilities

• Supervise and manage a team of receptionists and front desk staff
• Ensure all front desk operations run smoothly and efficiently
• Handle guest inquiries and provide information about the organization
• Coordinate with other departments to ensure guest needs are met
• Train new staff members on front desk procedures and customer service standards
• Manage schedules and ensure adequate coverage at the front desk
• Address any issues or complaints from guests in a timely and professional manner
• Implement procedures to improve efficiency and customer service at the front desk

Candidate Requirements

• Bachelor's degree in business administration or related field
• Proven experience in a front desk management role
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Fluent English Language
• Ability to manage a team and prioritize tasks effectively
• Knowledge of office software and equipment
• Attention to detail and problem-solving skills

Skills

• Strong communication and interpersonal skills
• Excellent customer service skills
• Organizational and multitasking abilities
• Attention to detail
• Problem-solving skills
• Knowledge of hotel operations
• Leadership and team management skills
• Computer proficiency
• Ability to remain calm under pressure
• Conflict resolution skills
• Fluent English language