Customer Service Agent

CreditNinja - KMD Partners, LLC; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading customer service company in Riyadh is looking for a dedicated Customer Service Agent. In this role, you will provide outstanding support by addressing inquiries and resolving issues across various channels. The ideal candidate should possess excellent communication skills and a customer-centric mindset. Previous customer service experience is preferred, along with proficiency in using CRM systems to document interactions. Join us and contribute to enhancing customer satisfaction!

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with issues regarding orders and services.
• Document customer interactions and maintain records in the CRM.

Skills

Communication skills

Problem-solving abilities

Customer-centric mindset

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Customer service software

CRM systems

Job description

Job Title: Customer Service Agent

As a Customer Service Agent at Ninja, you will be the frontline representative, dedicated to providing outstanding support to our customers. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
• Assist customers with their issues regarding orders, product information, and service-related queries.
• Listen to customers' concerns and provide effective solutions in a timely manner.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute feedback and ideas to improve the customer service process.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and as a part of a team.
• Willingness to learn and adapt to new processes effectively.