Elevated Automotive Service Concierge

Aljomaih Automotive Company; Riyadh; On-site; SAR 36,000 - 48,000; Full time

Job summary

An automotive dealership in Saudi Arabia is seeking a highly motivated Service Advisor to enhance customer satisfaction. You will be the primary contact for customers, managing service appointments and communicating effectively with the service department. The ideal candidate will possess strong customer service and technical knowledge, with excellent organizational skills. Prior experience in a customer service role within the automotive sector is preferred. Join our dynamic team to contribute to an exceptional service experience.

Qualifications

• Exceptional interpersonal and communication skills.
• Detail-oriented with excellent organizational skills.
• Previous experience in a customer service role preferred.
• Proficient in using service management software.

Responsibilities

• Act as the first point of contact for customers.
• Schedule service appointments and manage service calendar.
• Communicate service status to customers.
• Maintain accurate records of customer interactions.
• Promote additional services and maintenance programs.

Skills

Customer Service Excellence

Technical Knowledge

Communication Skills

Organizational Skills

Problem-Solving Skills

Tools

Service Management Software

Basic Computer Applications

Job description

An automotive dealership in Saudi Arabia is seeking a highly motivated Service Advisor to enhance customer satisfaction. You will be the primary contact for customers, managing service appointments and communicating effectively with the service department. The ideal candidate will possess strong customer service and technical knowledge, with excellent organizational skills. Prior experience in a customer service role within the automotive sector is preferred. Join our dynamic team to contribute to an exceptional service experience.