Bilingual Customer Success & Sales Support Exec

Matar Holding company; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading automotive firm in Dammam is seeking a Customer Service Executive to enhance customer satisfaction and manage interactions. You will support the Sales Team, handle inquiries, and address complaints to ensure a seamless process. The ideal candidate should have at least 3 years of experience in customer service, strong communication skills in Arabic and English, and proficiency in CRM software. This role requires a proactive approach to boost customer loyalty and operational efficiency.

Qualifications

• 3 years in sales and customer service functions required.
• Proven experience in sales and customer relationship management.
• Strong analytical skills for data and market research.

Responsibilities

• Manage customer interactions and inquiries effectively.
• Support the sales team in improving customer satisfaction.
• Conduct customer satisfaction surveys and analyze feedback.

Skills

Excellent communication skills in Arabic and English

Problem-solving skills

Customer service orientation

Negotiation skills

Time management

Education

Graduate/Postgraduate in Sales, Business Management, or related field

Tools

Microsoft Office Suite

CRM software

Job description

A leading automotive firm in Dammam is seeking a Customer Service Executive to enhance customer satisfaction and manage interactions. You will support the Sales Team, handle inquiries, and address complaints to ensure a seamless process. The ideal candidate should have at least 3 years of experience in customer service, strong communication skills in Arabic and English, and proficiency in CRM software. This role requires a proactive approach to boost customer loyalty and operational efficiency.