Director Customer Experience

4SIGHT Saudi Arabia; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading market research firm based in Saudi Arabia is seeking a full-time Director of Customer Experience in Riyadh. The successful candidate will oversee the customer experience journey to enhance satisfaction and loyalty. Key responsibilities include analyzing customer feedback, leading a dynamic team, and implementing improvements. Ideal applicants should have strong analytical and leadership skills, a Master's degree is preferred, and 5-7 years' experience in customer-facing roles is advantageous.

Qualifications

• 5-7 years of experience in customer experience roles.
• Proven expertise in Customer Service management.
• Experience in customer-facing roles is a significant advantage.

Responsibilities

• Oversee and strategize the entire customer experience journey.
• Analyze customer feedback and implement improvements.
• Manage a high-performing team aligned with organizational goals.

Skills

Strong analytical skills

Customer Satisfaction expertise

Team leadership

Excellent communication skills

Problem-solving skills

Education

Master’s degree in Business Administration or Marketing

Job description

4SIGHT, based in Saudi Arabia, provides specialized services in market research, leveraging quantitative and qualitative analysis, field studies, and mystery shopping. The company specializes in data analytics, helping businesses make informed decisions through actionable insights. 4SIGHT also focuses on customer and user experience, including customer journey analysis and mapping. The organization is committed to delivering tailored solutions to meet specific client needs.

Role Description

This is a full‑time, on‑site role based in Riyadh, Saudi Arabia, for a Director of Customer Experience. The role involves overseeing and strategizing the entire customer experience journey to ensure high satisfaction and loyalty. Responsibilities include analyzing customer feedback, implementing improvements, managing a high‑performing team, and aligning customer service processes with organizational goals to deliver a seamless and exceptional experience across all touchpoints.

Qualifications

• Strong analytical skills to assess data and derive actionable insights to improve customer experiences
• Proven expertise in Customer Satisfaction, Customer Service, and Customer Experience management
• Exceptional team leadership abilities to guide, inspire, and support a dynamic team
• Excellent communication, problem‑solving, and interpersonal skills
• Experience working in customer‑facing roles in relevant industries is a significant advantage
• Master’s degree in Business Administration, Marketing, or a related field is preferred
• 5-7 years experiance in this role
• send your CV to [e-mail]