Customer Service jobs in United Kingdom

• Provide excellent customer service via phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Troubleshoot technical problems and escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Identify and report trends in customer issues.
• Contribute to the development of customer support documentation and training materials.
• Process orders, returns, and exchanges.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and procedures.
• Stay up-to-date on product knowledge and industry trends.

Job Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software (e.g., Salesforce, Zendesk) preferred.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail.
• Ability to remain calm and professional under pressure.

Employment Type

Full Time

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Support
• Phone
• Email
• Chat
• CRM Software
• CRM

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Xuzhou Construction Machinery Group Co., Ltd. (XCMG) is a prominent entity in the Chinese construction machinery sector, ranking as the 3rd-largest globally. With values of responsibility, integrity, and achievement, XCMG aims to be a world-class enterprise. XCMG is slated to enter the Saudi Arabian market in 2023, expanding its global presence.