Global Customer Inquiry Specialist: Service & Upsell

DHL; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading logistics company in Saudi Arabia is seeking a Call Center Advisor to manage customer inquiries and bookings. The role requires providing excellent customer service, handling complaints, and ensuring efficient communication regarding shipments. The ideal candidate has a high school education, experience in customer service, and is fluent in English. Offer includes strong career support and a great working culture.

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• 1 year experience in customer service preferred.
• Previous call centre experience is an asset.
• Fluent in English; Arabic is a plus.

Responsibilities

• Answer customer inbound calls and inquiries.
• Arrange bookings for pickup and handle complaints.
• Provide information regarding shipment processes.

Skills

Customer service

Critical thinking

Attention to detail

Typing skills

Team player

Education

High school education or above

Job description

A leading logistics company in Saudi Arabia is seeking a Call Center Advisor to manage customer inquiries and bookings. The role requires providing excellent customer service, handling complaints, and ensuring efficient communication regarding shipments. The ideal candidate has a high school education, experience in customer service, and is fluent in English. Offer includes strong career support and a great working culture.