Bilingual Saudi Customer Support Specialist

Armah Sports Company; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A dynamic team in Riyadh is seeking a dedicated Customer Service Representative to enhance customer satisfaction. The ideal candidate is a Saudi national fluent in English and Arabic, demonstrating strong communication skills. Responsibilities include addressing inquiries, resolving complaints, and documenting interactions. The role requires excellent interpersonal skills, adaptability, and the ability to thrive in a fast-paced environment. Join us to contribute to a positive customer service experience, ensuring reliability and professionalism in all interactions.

Qualifications

• Strong interpersonal skills and ability to build rapport with customers.
• Excellent verbal and written communication skills in English and Arabic.
• Proven experience in a customer service role.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain product knowledge to assist customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to improve service delivery.

Skills

Communication Skills

Problem-Solving

Time Management

Interpersonal Skills

Job description

A dynamic team in Riyadh is seeking a dedicated Customer Service Representative to enhance customer satisfaction. The ideal candidate is a Saudi national fluent in English and Arabic, demonstrating strong communication skills. Responsibilities include addressing inquiries, resolving complaints, and documenting interactions. The role requires excellent interpersonal skills, adaptability, and the ability to thrive in a fast-paced environment. Join us to contribute to a positive customer service experience, ensuring reliability and professionalism in all interactions.