Shop Manager - Etoile La Boutique

Etoile Group; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury retail company in Jeddah is seeking a Shop Manager to lead its boutique, achieve sales excellence, and elevate customer relationships. The ideal candidate will have at least 3 years of experience in luxury retail, showcasing strong leadership and problem-solving skills. This role involves overseeing stock management, ensuring high customer service standards, and implementing visual merchandising to promote brand identity. The position requires excellent communication skills and a deep understanding of luxury clientele.

Qualifications

• Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
• Strong leadership, business acumen, and passion for delivering world class customer experiences.
• Deep understanding of CRM, luxury clientele, and evolving luxury retail trends.
• Excellent communication, people management, and problem-solving skills.

Responsibilities

• Lead the boutique to achieve sales targets and improve business operations.
• Ensure high standards of customer service.
• Manage stock and inventory effectively.
• Oversee daily operations and staff management.
• Implement visual merchandising standards.

Skills

Leadership

Business acumen

Customer service

Problem-solving

Communication

Job description

As the Shop Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high‑performing team that embodies the brands spirit within the dynamic environment instore.

Key Responsibilities

Sales Achievement

• Conduct sales analysis, follow up on market trends and monitor the competition’s activity.
• Propose ways to improve the business: in store merchandizing, opening hours, product mix.
• Produce quantitative and qualitative sales report.
• Be present in the shop floor to generate sales and handle VIP customers.

Customer Service

• Identify customer potential needs and use initiatives to meet those needs.
• Ensure consistency in customer service delivered and handle all complaints.
• Ensure building, maintaining and using the customer database.

Stock Management

• Enter all received goods and ensure stock control and proper record of all stock movements.
• Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action.
• Prepare for the inventory.

General Operations

• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly.
• Follow up on different issues with Mall Management such as mall promotions, permits, security.
• Monitor customer movement into the shop and detect any theft or violation.
• Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability.
• Check sales figures, assist in pricing adjustments.
• Organize shop layout, merchandise and display items effectively on shelves.
• Decorate and animate window displays as per the brand standards and guidelines.
• Conduct regular checks on the organization and cleanliness of the stockroom and shelves.
• Ensure staff compliance and proper implementation of procedures.
• Ensure smooth and effective running of daily activities.

Merchandising

• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation.
• Implement all merchandising as per the brand’s visual merchandising guidelines.
• Conduct daily walkthroughs to check presentation standards.

People Management

• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain.
• Manage, engage and delegate the responsibilities of the team reporting to him/her.
• Conduct the appraisal and assessment of own team members.
• Responsible for coaching and training own team members.

Communication with different departments

• Reconcile daily reports with Accounting Department.
• Ascertain proper labeling and receipt of shipments with PSAS Department.
• Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department.

Communication with Retail Manager/ Country Manager

• Prepare, discuss and set staff monthly objectives.
• Supervise stock transfers and present monthly feedback on product movement.
• Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice.
• Assist in the Development of a succession plan for the Boutique and report on staff performance and progress.
• Provide relevant reports on periodic sales, stock movements to assist in buying/buying reviews if necessary.

Your Profile

• Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
• Strong leadership, business acumen, and passion for delivering world class customer experiences.
• Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
• Excellent communication, people management, and problem‑solving skills