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Voice Customer Care Advisor (Onsite Riyadh)
Job summary
A leading fintech platform in Riyadh is seeking a Customer Care Associate to join its Customer Experience team. The role involves answering customer queries via phone, email, and live chat, delivering exceptional service through accurate information, and tailored solutions. Candidates should be university graduates, fluent in Arabic and English, have strong communication skills, and ideally some customer service experience. The position is onsite, requiring flexibility with working hours.
Qualifications
- Fluency in English (B1 level).
- Native Arabic speaker.
- Previous customer service experience is a plus.
Responsibilities
- Answer inbound phone calls, emails, and live chats efficiently.
- Provide accurate answers and solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.