Voice Customer Care Advisor (Onsite Riyadh)

Tamara; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading fintech platform in Riyadh is seeking a Customer Care Associate to join its Customer Experience team. The role involves answering customer queries via phone, email, and live chat, delivering exceptional service through accurate information, and tailored solutions. Candidates should be university graduates, fluent in Arabic and English, have strong communication skills, and ideally some customer service experience. The position is onsite, requiring flexibility with working hours.

Qualifications

• Fluency in English (B1 level).
• Native Arabic speaker.
• Previous customer service experience is a plus.

Responsibilities

• Answer inbound phone calls, emails, and live chats efficiently.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.

Skills

Strong communication skills

Problem-solving ability

Customer service orientation

Flexibility with working hours

Education

University Graduate

Job description

A leading fintech platform in Riyadh is seeking a Customer Care Associate to join its Customer Experience team. The role involves answering customer queries via phone, email, and live chat, delivering exceptional service through accurate information, and tailored solutions. Candidates should be university graduates, fluent in Arabic and English, have strong communication skills, and ideally some customer service experience. The position is onsite, requiring flexibility with working hours.