1.823

Qa ofertas em Malásia

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Bilingual QA Training Lead – Call Center
Teleperformance
Petaling Jaya
Presencial
USD 7.000 - 12.000
Tempo integral
Há 27 dias

Resumo da oferta

An established industry player is seeking a dedicated Quality Assurance Analyst to join their dynamic team. This role involves constructing automated analysis reports from recorded conversations, making strategic recommendations to solve business challenges, and ensuring quality analysis aligns with project objectives. The ideal candidate will possess strong communication skills in both Mandarin and English, and have a keen eye for detail to monitor performance trends. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualificações

  • Minimum 1 year of experience as QA in a call center.
  • Proficiency in Mandarin and English is essential.

Responsabilidades

  • Construct searches and reports for automated analysis in recorded conversations.
  • Monitor and analyze trainees’ performance and identify training needs.

Conhecimentos

Analytical Skills
Communication Skills
Problem Solving
Mandarin Proficiency
English Proficiency

Formação académica

Bachelor’s degree
Equivalent diploma
Descrição da oferta de emprego
An established industry player is seeking a dedicated Quality Assurance Analyst to join their dynamic team. This role involves constructing automated analysis reports from recorded conversations, making strategic recommendations to solve business challenges, and ensuring quality analysis aligns with project objectives. The ideal candidate will possess strong communication skills in both Mandarin and English, and have a keen eye for detail to monitor performance trends. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.