Quality Assurance Lead - Global BPO & Process Improvement

Teleperformance; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Quality Assurance Manager to lead initiatives in a fast-paced environment. This role involves managing a QA team, driving quality improvement projects, and collaborating with cross-functional teams to ensure exceptional support experiences. The ideal candidate will possess strong management and communication skills, with a proven track record in quality assurance within the BPO sector. If you are passionate about quality and eager to make a significant impact in a global team, this opportunity is perfect for you.

Qualifications

• 3+ years of management experience in BPO or contact centres.
• Strong experience with Excel and quality improvement initiatives.

Responsibilities

• Lead a QA team and manage quality assurance audits.
• Drive continuous improvement and quality strategy within programs.

Skills

Management Skills

Communication Skills

Critical Thinking

Problem-Solving Skills

Collaboration

Education

Quality Certification (e.g. Lean Six Sigma, TQM)

Tools

Excel (PivotTable, Charts, Statistical functions)

Job description

An established industry player is seeking a dynamic Quality Assurance Manager to lead initiatives in a fast-paced environment. This role involves managing a QA team, driving quality improvement projects, and collaborating with cross-functional teams to ensure exceptional support experiences. The ideal candidate will possess strong management and communication skills, with a proven track record in quality assurance within the BPO sector. If you are passionate about quality and eager to make a significant impact in a global team, this opportunity is perfect for you.