Senior Policy Administration & QA Lead

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology services firm in Kuala Lumpur is seeking a Senior Advisor responsible for overseeing policy administration tasks. The ideal candidate will have 3–5 years of experience in medical/insurance policy management and must be proficient in Cantonese, Mandarin, and English. This role involves guiding junior team members and ensuring compliance with operational processes to maintain quality standards.

Qualifications

• 3-5 years of relevant experience in policy administration and premium collection in medical/insurance.
• Independently manage complex cases while ensuring compliance with internal guidelines.
• Proficient in assessing and resolving policy issues efficiently.

Responsibilities

• Oversee policy administration tasks ensuring timely processing of customer records.
• Support junior team members through guidance and quality assurance.
• Monitor operational processes to meet service level agreements.

Skills

Problem-solving

Time management

Risk control awareness

Ability to work under pressure

Bilingual in Cantonese, Mandarin and English

Job description

A global technology services firm in Kuala Lumpur is seeking a Senior Advisor responsible for overseeing policy administration tasks. The ideal candidate will have 3–5 years of experience in medical/insurance policy management and must be proficient in Cantonese, Mandarin, and English. This role involves guiding junior team members and ensuring compliance with operational processes to maintain quality standards.