Jobs in Sungai Petani, Malaysia

Job summary

A global logistics organization seeking an experienced professional to manage overdue accounts and resolve customer disputes efficiently. The role requires collaboration with internal teams to optimize collections processes while ensuring compliance with regulations. Ideal candidates should have at least 3 years of relevant experience, ideally managing 600+ accounts, and familiarity with SAP and Salesforce. The position offers a fully remote work environment, focusing on continuous improvement and best practices.

Qualifications

• Minimum 3 years of relevant work experience.
• Experience handling at least 600 customer accounts.

Responsibilities

• Manage communication with customers to collect overdue invoices.
• Perform cash application tasks such as payment allocations.
• Handle escalated customer disputes efficiently.
• Conduct account reconciliations and manage customer contact details.
• Prepare and analyze reports for collections strategies.
• Support legal processes including preparing final demands.
• Manage payment plans and minimize risks related to invoices.
• Drive process improvements in collections processes.
• Participate in regional projects to enhance best practices.