Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich; Remote; MYR 100,000 - 150,000; Full time

Job summary

A travel agency is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and resolving concerns with empathy. The ideal candidate will have strong communication skills and prior customer service experience, preferably in the travel industry. This is a fully remote position offering flexible work, career growth opportunities, and travel perks.

Benefits

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Comfortable with technology and learning booking systems and CRM tools.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Resolve customer concerns with empathy and effective problem-solving.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Job description

Job Description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.