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Customer Service Agent - Merchant Team -Malaysia
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Customer Service Agent - Merchant Team -Malaysia
Job summary
Binance is seeking a customer support professional for their P2P operations. The role involves handling inquiries, resolving issues, and collaborating with teams in a fast-paced environment. Candidates should have 2-3 years of experience in customer support, strong problem-solving skills, and the ability to work autonomously in a remote setting.
Benefits
Qualifications
- 2-3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
- Fluent in English (both written and spoken); additional languages are a plus.
- Familiarity with P2P crypto trading or blockchain is a bonus.
Responsibilities
- Serve as the frontline support for Binance’s P2P merchant operations.
- Handle inbound inquiries via chat, email, and calls.
- Proactively resolve issues and escalate complex problems when needed.
Skills
Crypto Jobs
Binance – The global leader in cryptocurrency and blockchain solutions with over 250 million users across 100+ countries.
- Full-Time
- Remote (must have reliable internet)
- Serve as the frontline support for Binance’s P2P (peer-to-peer) merchant operations.
- Handle inbound inquiries via chat, email, and calls.
- Proactively resolve issues, providing clear and accurate responses to customers.
- Escalate complex problems to team leaders or other departments when needed.
- Stay updated with internal guidelines, product changes, and market developments.
- Maintain high-quality standards and follow defined schedules and shifts.
- Contribute to the preparation and optimization of other support processes.
- Collaborate with internal teams and demonstrate a strong team-player mindset.
- 2–3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
- Strong problem-solving mindset with a commitment to delivering top-tier customer experiences.
- Ability to work well under pressure in fast-paced, shifting environments.
- Fluent in English (both written and spoken); additional languages are a plus.
- Capable of multitasking and time management.
- Must have stable internet (minimum 5 Mbps broadband).
- Flexibility to work night shifts, weekends, and public holidays.
- Bonus: Familiarity with P2P crypto trading, blockchain, or being an existing Binance P2P user.
You are a customer-first professional with solid communication skills, tech-savvy with interest in fintech/crypto, and resilient enough to thrive in shift-based remote work. You’re comfortable working autonomously and collaborating globally in a dynamic environment.
- Help shape the future of blockchain finance.
- Collaborate with global experts in a flat, fast-moving organization.
- Autonomy over impactful work and access to career development.
- Work remotely with competitive compensation and global exposure.
- Be part of a culture that values learning, performance, and innovation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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