粤语客服 Cantonese Customer Service Representative

Concentrix; Remote; MYR 20,000 - 100,000; Full time

Job summary

A global customer experience company is seeking customer service representatives in Kuala Lumpur. In this role, you will listen to customer needs and provide solutions to improve satisfaction. This position offers a basic salary of RM3,500, fully remote work after three months of probation, and benefits such as medical insurance and annual leave. Candidates must possess SPM/O level/UEC and must be proficient in Cantonese to interact with clients from Hong Kong.

Benefits

19 days annual leave

14 days medical leave

Medical insurance and claims

EPF, EIS & SOCSO

Qualifications

• Candidate must possess at least SPM/O level/UEC.
• Fresh graduates are encouraged to apply.
• Languages required: Cantonese to deal with clients from Hong Kong.

Responsibilities

• Show empathy by listening attentively to customer needs and concerns.
• Maintain deep understanding of standard operating procedures (SOP).
• Attend customer inquiries through live chats, emails & phone calls.

Skills

Empathy

Communication

Problem-solving

Cantonese language proficiency

Education

SPM/O level/UEC

Job description

Job Highlights

• Basic Salary RM3,500
• Working hours 9 hours including 1 hour resting time, 5 days per week
• Fully work from home after 3 months probation with excellent performance
• 19 days Annual Leave & 14 days Medical Leave (after probation)
• Medical Insurance and Medical Claim
• EPF, EIS & SOCSO

Job Description

• Show empathy by listening attentively to customer needs and concerns; provide solution based on SOP to improve customer satisfaction
• Maintain deep understanding of standard operating procedures (SOP) to ensure highest and most accurate form of support
• Attend customer inquiries through live chats, emails & phone calls

Requirements

• Candidate must possess at least SPM/O level/UEC
• Fresh graduates are encouraged to apply
• Languages required: Cantonese to deal with clients from Hong Kong
• Able to work in office located at Sunway Visio Tower, Cheras