Cantonese Customer Support Rep – Remote After Probation

Concentrix; Remote; MYR 20,000 - 100,000; Full time

Job summary

A global customer experience company is seeking customer service representatives in Kuala Lumpur. In this role, you will listen to customer needs and provide solutions to improve satisfaction. This position offers a basic salary of RM3,500, fully remote work after three months of probation, and benefits such as medical insurance and annual leave. Candidates must possess SPM/O level/UEC and must be proficient in Cantonese to interact with clients from Hong Kong.

Benefits

19 days annual leave

14 days medical leave

Medical insurance and claims

EPF, EIS & SOCSO

Qualifications

• Candidate must possess at least SPM/O level/UEC.
• Fresh graduates are encouraged to apply.
• Languages required: Cantonese to deal with clients from Hong Kong.

Responsibilities

• Show empathy by listening attentively to customer needs and concerns.
• Maintain deep understanding of standard operating procedures (SOP).
• Attend customer inquiries through live chats, emails & phone calls.

Skills

Empathy

Communication

Problem-solving

Cantonese language proficiency

Education

SPM/O level/UEC

Job description

A global customer experience company is seeking customer service representatives in Kuala Lumpur. In this role, you will listen to customer needs and provide solutions to improve satisfaction. This position offers a basic salary of RM3,500, fully remote work after three months of probation, and benefits such as medical insurance and annual leave. Candidates must possess SPM/O level/UEC and must be proficient in Cantonese to interact with clients from Hong Kong.