Jobs in Kota Kinabalu, Malaysia

Job summary

A leading customer service provider in Malaysia is seeking a Customer Success Specialist to support customers via phone and email. The successful candidate will need a Bachelor's Degree or Diploma and at least 6 months of customer support experience. Responsibilities include managing customer queries, processing payments, and ensuring a positive customer experience. A proactive attitude and strong interpersonal skills are essential for success in this role.

Qualifications

• Minimum of 6 months work experience in customer support.
• Proficiency in B2 level English (reading, writing, speaking).
• Ability to type a minimum of 40wpm with 90% accuracy.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support via inbound calls and email.
• Process payments and confidential client information accurately.
• Proactively support customers to protect client’s brand.