Customer Success Specialist: Elevate Online Support

Teleperformance; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Customer Success Specialist to support customers via phone and email. The successful candidate will need a Bachelor's Degree or Diploma and at least 6 months of customer support experience. Responsibilities include managing customer queries, processing payments, and ensuring a positive customer experience. A proactive attitude and strong interpersonal skills are essential for success in this role.

Qualifications

• Minimum of 6 months work experience in customer support.
• Proficiency in B2 level English (reading, writing, speaking).
• Ability to type a minimum of 40wpm with 90% accuracy.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support via inbound calls and email.
• Process payments and confidential client information accurately.
• Proactively support customers to protect client’s brand.

Skills

Customer Service orientation

Active Listening Skills

Good reasoning and analytical skills

Emotional intelligence

Ability to handle queries

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Office

Job description

A leading customer service provider in Malaysia is seeking a Customer Success Specialist to support customers via phone and email. The successful candidate will need a Bachelor's Degree or Diploma and at least 6 months of customer support experience. Responsibilities include managing customer queries, processing payments, and ensuring a positive customer experience. A proactive attitude and strong interpersonal skills are essential for success in this role.