Lead Technical Support Engineer – Hardware & IoT Solutions

Baker Hughes; Negeri Sembilan; Remote; MYR 330,000 - 414,000; Full time

Job summary

An international technology company is seeking a Lead Technical Support Specialist. This role includes providing customer support, troubleshooting technical issues for various hardware and software products, and developing support strategies. Candidates should have a strong STEM background, excellent communication skills, and substantial experience with condition monitoring technologies. Other locations in Asia-Pacific are also considered for this role.

Qualifications

• 10+ years of experience working with condition monitoring hardware and software.
• Strong written and verbal communication skills in English.
• Knowledge of industrial plant machinery and condition monitoring systems.

Responsibilities

• Provide complete customer support and resolution of technical issues.
• Develop and execute technical support strategy for hardware and software.
• Diagnose Hardware and Software problems and provide technical direction.

Skills

Technical Support

Customer Issue Resolution

Cross Collaboration

Hardware and Software Diagnosis

Communication Skills

Problem Solving

Education

Bachelor's Degree in STEM Field

Tools

Cloud Computing

IoT

DCS

SCADA

Job description

An international technology company is seeking a Lead Technical Support Specialist. This role includes providing customer support, troubleshooting technical issues for various hardware and software products, and developing support strategies. Candidates should have a strong STEM background, excellent communication skills, and substantial experience with condition monitoring technologies. Other locations in Asia-Pacific are also considered for this role.