Jobs in Klang, Malaysia
Technical Key Account Manager, IND (m / w / d) - Projektmanagement, IT
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Technical Key Account Manager, IND (m / w / d) - Projektmanagement, IT
Job summary
A leading global pump solutions provider is seeking a Key Account Manager (TKAM) to be the technical expert for key customers. You will work closely with R&D and project management teams, driving innovation and delivering tailored solutions. This role requires strong technical knowledge, relationship-building skills, and fluency in English. The position will be based anywhere in Europe, offering a dynamic work environment with growth opportunities.
Qualifications
- Experience in customer-facing technical roles, ideally with multinational clients.
- Familiarity with automation and communication protocols.
- Fluency in English; additional languages are a plus.
Responsibilities
- Act as part of the Global Key Account Team, serving global customers.
- Collaborate closely with Group Key Account Managers to support customers’ technical departments.
- Build strong customer relationships to deliver competitive and tailored pump solutions.
Skills
Education
Tools
What is the job about?
As a TKAM, you’ll be the go-to technical expert for our key customers, working closely with their R&D, project management, and quality teams. You’ll collaborate with our Group Key Account Managers to drive innovation, deliver tailored solutions, lead technical engagements, coordinate service and warranty cases, and conduct customer-specific training. This role will be based anywhere in Europe and will report to the Senior Key Account Director, IND.
- Act as part of the Global Key Account Team, serving global customers.
- Collaborate closely with Group Key Account Managers to support customers’ technical departments, including:
- R&D
- Project Management
- Quality Assurance
- Testing
- Specification Development
- Ensure Grundfos is actively involved in
- Customer specification processes
- Roadmapping and future planning
- Build strong customer relationships to deliver competitive and tailored pump solutions.
- Position Grundfos as the preferred technical advisor through expertise and support.
- Strong pipeline of customer specifications and future sales.
- Increased adoption of new Grundfos products and solutions.
- High customer satisfaction and long-term partnerships.
- Growth in global account sales and profitability.
- A degree in Engineering (Chemical, Process, or Water-related fields preferred).
- Experience in customer-facing technical roles, ideally with multinational clients.
- Familiarity with automation and communication protocols.
- Strong communication and presentation skills.
- Proficiency in MS Office, SAP CRM, PDM, and related tools.
- Fluency in English; additional languages are a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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