Customer Service jobs in United Kingdom

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Enforce full compliance of the Company’s high performance standard in relation to customer service.
• Ensure smooth and timely customs process flow including freight delivery.
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Oversee communications, timely responses to emails and requests (internal and external).
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Exhibit teamwork to ensure operations are managed with excellence and exceptional customer service.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements (i.e. health, agricultural, police and military), export controls, and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Promote compliance by diligently following all company policies and regulations and performing tasks with outstanding integrity and pride.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Comply with Training and Development requirements while exhibiting an eagerness to learn.
• Take up additional tasks as required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive with strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus