Customer Service-Jobs in Malaysia

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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour.
• Respond to inquiries or requests in inventory management, data entry and training.
• Call partners to resolve current and future issues (questions, changes, etc.).
• Provide supplier self-service support and maintenance.
• Flexibly adhere to defined procedures, standards and performance expectations.

Experience and Qualifications:

• Proficiency in English and Japanese language skills.
• Diploma, University Degree; related field; or equivalent related professional experience.
• Experience in customer service-oriented industry.
• Hotel/Travel industry experience will be a plus.
• Fluency with internet, computer usage and web-based application skills.
• Experience with Microsoft Office products and various call center support programs.
• Solutions mindset and a real passion for the partner and the traveler experience.
• Ability to handle situations effectively; to set expectations and deliver information in a positive way.
• An individual who will take ownership of problem resolution.
• Excellent time-management and prioritisation skills.
• Listens carefully and attentively to others' opinions and ideas.
• Keen eye for detail and high level of accuracy.
• Exercise good judgment in decision-making.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.