Postes à Merida, Mexique

2025-3009 | Mexico - Remote WFH Freelancer as a Customer Service Rep - Omni Address MX

Job Description

• Set your own schedule
• Get paid
• Enjoy the Freelance life

• 🏡 Work from home
• 🚗 No hassles of commuting
• 📆 Schedule your own hours
• 🙌 Work when it's convenient for you

About our application process

Click the "Apply Now" button and complete your profile. As part of the application process, you'll take a typing and computer skills assessment, we’ll evaluate your home internet speed, your computer will be scanned to ensure it can support Omni + Client systems, and you’ll answer some questions about your experience. The assessment takes 15 minutes to complete. The full application process takes around 30 minutes to complete. You must be in front of a computer to complete your full application.

As a contractor, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs.

• 🤙 Flexible work schedule options available
• ⏰ Majority of work hours are during weekdays and daytime
• 🗓️ Opportunity to create a work schedule that works best for you

• 💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour
• 📞 Pay is determined by your phone call status when assisting customers
• 🤑 Additional incentives available based on client and performance metrics

• 💬 Exceptional written and verbal communication skills in English and Spanish (B1 level or higher)
• ✅ Proven track record in customer service and delivering outstanding customer care
• 🧐 Keen attention to detail with strong problem-solving skills
• 🤗 Friendly, empathetic tone, and professional demeanor
• 🙌 Self-motivated, proactive, and resourceful mindset
• 👩💻 Proficient in using technology, including computer applications and software
• 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not supported)
• ⚙️ Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
• 🎧 Wired USB headset with microphone for clear communication
• 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
• 💻 Mobile home internet and Satellite internet not accepted by clients
• 👾 Valid and up-to-date antivirus software installed
• 🤳 Smart phone, Android tablet or iPad needed for authentication

The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor or freelancer for the duration of your partnership with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. Upon receiving your contract, you will be required to agree that you have no claim against Omni Interactions, either under this agreement or otherwise, for vacation pay, statutory holiday pay, sick leave, retirement benefits, contributions to the Mexican Social Security Institute (IMSS), worker’s compensation, health or disability benefits, overtime pay, or any other employee benefits as required under Mexican labor laws or regulations.