Remote SaaS Support Engineer – Argentina (EST Hours)

Varicent; A distancia; MXN 1,119,000 - 1,493,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Support Engineer to join its remote team. You will assist customers by resolving technical issues and ensuring they maximize the value of the SaaS solutions. Ideal candidates have at least 5 years of experience in technical support, strong problem-solving skills, and an understanding of relational databases. This role offers a market-leading compensation package and supports a healthy work-life balance in a remote environment.

Servicios

Market-leading compensation package

Wellness programs

Comprehensive insurance coverage

Remote work flexibility

Continuous development opportunities

Formación

• 5+ years of experience in a technical support or application support role.
• Strong understanding of relational databases and SQL scripting.
• Ability to clearly explain technical concepts to non-technical users.

Responsabilidades

• Act as a trusted advisor by resolving technical issues.
• Troubleshoot incidents by gathering detailed problem descriptions.
• Maintain case documentation and ensure timely communication with customers.

Conocimientos

Technical support experience

Relational databases and SQL

Client-server architecture

Log file analysis

Network fundamentals

API and REST integrations

Clear communication of technical concepts

High-volume case management

OAuth and SSO protocols

Linux environment navigation

Cloud platforms, especially AWS

Java-based applications

Email protocols (SMTP, POP, IMAP)

Descripción del empleo

A leading technology firm is seeking a Technical Support Engineer to join its remote team. You will assist customers by resolving technical issues and ensuring they maximize the value of the SaaS solutions. Ideal candidates have at least 5 years of experience in technical support, strong problem-solving skills, and an understanding of relational databases. This role offers a market-leading compensation package and supports a healthy work-life balance in a remote environment.