Senior Site Reliability Engineer

Third-Party Job Posts; México; A distancia; MXN 1,492,000 - 2,426,000; Jornada completa

Descripción de la vacante

A hospitality tech company is seeking a Sr. Site Reliability Engineer to ensure the reliability of their cloud platform. You will work remotely, focusing on AWS solutions and Kubernetes infrastructure to support global operations. The ideal candidate will have extensive experience with cloud technologies and a commitment to best practices in IT operations.

Servicios

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Formación

• 5+ years of hands-on experience as a SRE or Systems Engineer.
• 3+ years of production experience with Kubernetes, Docker, and Helm charts.
• Proven track record implementing and scaling Elastic Kubernetes Service (EKS).

Responsabilidades

• Design and implement reliable, scalable cloud infrastructure.
• Maintain and support highly loaded Kubernetes (EKS) clusters.
• Collaborate with development teams to establish Service Level Objectives (SLOs).

Conocimientos

AWS cloud infrastructure

Kubernetes

Monitoring and alerting technologies

Infrastructure as code (Terraform)

Herramientas

Prometheus

DataDog

Docker

GitOps

Descripción del empleo

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.

How You'll Make an Impact

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform’s reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team

We’re a bottom‑up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You’ll have endless opportunities to influence architecture decisions while working with cutting‑edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team

• Design and implement reliable, scalable, and efficient cloud infrastructure to support our global platform’s growth
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure‑related components
• Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks
• Participate in on‑call rotation to support production environment and ensure rapid response to outages
• Lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures
• Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets
• Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability
• Automate platform operations with infrastructure‑as‑code (Terraform) and configuration management tools

What Sets You Up for Success

• 5+ years of hands on experience as a SRE or Systems Engineer working extensively with AWS cloud infrastructure
• 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale
• Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms
• Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch)
• Experience with GitOps and ArgoCD
• Working knowledge of web infrastructure including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS
• Business professional English required

Bonus Skills to Stand Out

• Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL
• Support and enhance the release process through CI/CD pipeline development and optimization
• Experience working in PCI‑compliant environments and security‑focused infrastructure
• Familiarity with Kong API Gateway and API management at scale

Benefits

• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice (2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays – enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858‑201‑7832 or via email at [e-mail]. Cloudbeds will provide an American Sign Language interpreter where needed as a reasonable accommodation for the hiring processes.

Equal Employment Opportunity Information

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law.