Remote SaaS Application Support Specialist

Varicent; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading SaaS solutions provider is seeking an Application Support Analyst to provide technical support for their platform. You will troubleshoot issues, guide users, and collaborate with engineering teams to deliver exceptional service. This is a fully remote role based in Mexico, offering a supportive work environment and opportunities for growth. Ideal candidates are technically curious and customer-focused.

Servicios

Market Leading Compensation Package

Comprehensive Employee Insurance Coverage

Wellness Programs

Annual Time Off

Remote Work Flexibility

Formación

• Hands-on experience with SaaS platforms and troubleshooting.
• Ability to translate technical concepts into clear, customer-friendly explanations.
• Familiarity with client-server architectures and web-based applications.

Responsabilidades

• Provide technical product support for the Varicent platform.
• Investigate and troubleshoot customer-reported issues.
• Collaborate with Engineering and Product teams to resolve issues.

Conocimientos

Technical problem-solving

SaaS platform understanding

Customer-focused communication

SQL knowledge

Educación

2+ years in technical/application support

Herramientas

Salesforce

Zendesk

Jira

Descripción del empleo

A leading SaaS solutions provider is seeking an Application Support Analyst to provide technical support for their platform. You will troubleshoot issues, guide users, and collaborate with engineering teams to deliver exceptional service. This is a fully remote role based in Mexico, offering a supportive work environment and opportunities for growth. Ideal candidates are technically curious and customer-focused.