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Remote Global IT Support Analyst — Escalation Expert
Job summary
A leading entertainment company in Mexico City is seeking a skilled IT Support professional to provide high-quality remote assistance to users worldwide. Responsibilities include managing incidents through ServiceNow, collaborating with support teams, and maintaining documentation. The ideal candidate has strong analytical skills, is proficient in English, and is able to work autonomously. This role offers a dynamic environment with opportunities for professional growth and participation in global projects.
Benefits
Qualifications
- Experience in providing IT support and managing security incidents.
- Ability to manage outages and provide effective resolutions.
- Proficient in English with strong communication skills.
Responsibilities
- Provide high-quality remote IT support to a global user community.
- Support end-users with incidents/requests using ServiceNow.
- Collaborate with 2nd line support teams and document incidents.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.