Remote Global IT Support Analyst — Escalation Expert

Warner Bros. Discovery; A distancia; MXN 539,000 - 720,000; Jornada completa

Descripción de la vacante

A leading entertainment company in Mexico City is seeking a skilled IT Support professional to provide high-quality remote assistance to users worldwide. Responsibilities include managing incidents through ServiceNow, collaborating with support teams, and maintaining documentation. The ideal candidate has strong analytical skills, is proficient in English, and is able to work autonomously. This role offers a dynamic environment with opportunities for professional growth and participation in global projects.

Servicios

Career development opportunities

Comprehensive benefits

Formación

• Experience in providing IT support and managing security incidents.
• Ability to manage outages and provide effective resolutions.
• Proficient in English with strong communication skills.

Responsabilidades

• Provide high-quality remote IT support to a global user community.
• Support end-users with incidents/requests using ServiceNow.
• Collaborate with 2nd line support teams and document incidents.

Conocimientos

Analytical skills

Problem-solving skills

Communication

Team collaboration

Time management

Educación

Secondary education in IT/Telecommunications

Herramientas

ServiceNow

Zoom

Active Directory

Intune

Descripción del empleo

A leading entertainment company in Mexico City is seeking a skilled IT Support professional to provide high-quality remote assistance to users worldwide. Responsibilities include managing incidents through ServiceNow, collaborating with support teams, and maintaining documentation. The ideal candidate has strong analytical skills, is proficient in English, and is able to work autonomously. This role offers a dynamic environment with opportunities for professional growth and participation in global projects.