Additional Job Description
Ecolab is seeking a Field Service Manager I – FRS to join our Global Food Retail division, which offers comprehensive cleaning and food safety programs tailored for the food retail industry. The role involves partnering with customers to identify and mitigate food safety risks, helping prevent foodborne illnesses. You will be responsible for developing and managing a customer territory, directly engaging with clients to provide prompt, personal, and reliable service.
What's In It For You
- Flexible, independent work environment
- Access to top-tier resources, tools, and technology
- A culture emphasizing safety, including safety training and personal protective equipment
- Comprehensive benefits starting from day one
- Opportunities for long-term career growth within Ecolab
What You Will Do
- Provide service to store customers, including food safety audits, equipment maintenance, staff training, product demonstrations, inventory management, and order recommendations
- Ensure correct product usage and high standards of cleaning and food safety through scientific processes
- Train customers on product usage, ordering, and inventory management
- Build and maintain strong relationships with store customers and support partners, promptly communicating any issues
- Provide feedback to meet customer requirements and enhance satisfaction
- Identify new problems through on-site research and teamwork, offering solutions to improve customer trust and satisfaction
- Manage equipment installation in new stores, ensuring timely completion, and address urgent maintenance needs promptly
- Achieve sales targets through value delivery and customized strategies
- Maintain wide customer satisfaction through effective communication
Position Details
- Candidate must reside in: CITIES/AREA
- Territory includes: CITIES/AREA
- Work schedule: DETAILS (including weekend rotation, if applicable)
Minimum Qualifications
- Bachelor’s Degree in Food Science or related field
- Flexibility to handle emergency calls during nights, weekends, and holidays as needed
Physical Demands
- Ability to lift up to 50 pounds/23 kilos
Preferred Qualifications
- Strong attention to food safety
- Field sales experience preferred
- Experience in food service, hospitality, or grocery sectors
- Knowledge of food safety, mechanical aptitude, and equipment needs
- Excellent service, communication, and problem-solving skills
- Proven results-oriented with a competitive drive
- Strong planning, organizational, and relationship management skills
About Ecolab Food Retail Services
Join a team that conducts over 23.2 million food safety and compliance observations annually through audits and training. Our division specializes in solutions that enhance food safety compliance and support profitable growth for grocery, convenience, and supermarket chains. We act as an extension of our customers’ food safety teams worldwide, safeguarding their brand reputation.
Our Commitment to Diversity and Inclusion
Ecolab is dedicated to fair treatment and equal opportunity for all associates and applicants. We aim to utilize minority, female, and disabled individuals at all workforce levels, making employment decisions based on individual qualifications and performance. We do not discriminate based on race, religion, color, creed, national origin, citizenship, sex, sexual orientation, gender identity, genetic information, marital status, age, or disability in employment-related matters.