SVCS CUSTOMER OPS SUPPORT 3

Xerox; Ciudad de México; Presencial; MXN 882,000 - 1,236,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an experienced professional in service delivery management to oversee operations of managed services contracts in Mexico City. The role involves ensuring service level agreements are met, managing client relationships, and providing ongoing support for service delivery. The ideal candidate will have a strong background in operations management and excellent client relationship skills. This full-time position is vital for ensuring client satisfaction and operational success.

Formación

• Experience managing service delivery operations.
• Strong client relationship management skills.

Responsabilidades

• Oversee all operations of a managed services contract.
• Manage delivery of services and ensure SLAs are met.
• Build client relationships and provide ongoing support.

Descripción del empleo

Overview

General Information

City: Mexico City | State/Province: Mexico City | Country: Mexico

Department: SERVICE DELIVERY MANAGEMENT

Date: Tuesday, January 20, 2026

Working time: Full-time

Ref#: 20037828

Job Level: Individual Contributor

Job Type: Experienced

Job Field: SERVICE DELIVERY MANAGEMENT

About Xerox

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Responsibilities

• Responsible for all aspects of the operations of a managed services contract.
• Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance.
• Ensures that operational teams and subcontractors have a clear understanding of client requirements.
• Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.