SVCS CUSTOMER OPS SUPPORT 1

Xerox; Ciudad de México; Presencial; MXN 529,000 - 883,000; Jornada completa

Descripción de la vacante

A global technology firm located in Mexico City is seeking an experienced individual contributor to manage the operations of a managed services contract. The role involves ensuring the delivery of services to clients meets defined SLAs and KPIs, managing customer relationships, and applying continuous improvement strategies. Candidates should have a strong focus on client satisfaction and operational excellence.

Responsabilidades

• Responsible for all aspects of the operations of a managed services contract.
• Manages the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded.
• Manage the Customer P&L, contract amendments, and deliver continuous improvement ideas.

Descripción del empleo

General Information

City: Mexico City

State/Province: Mexico City

Country: Mexico

Department: SERVICE DELIVERY MANAGEMENT

Date: Tuesday, January 20, 2026

Working time: Full-time

Ref#: 20037788

Job Level: Individual Contributor

Job Type: Experienced

Job Field: SERVICE DELIVERY MANAGEMENT

Description & Requirements

About Xerox Holdings Corporation

At Xerox, we make work, work!

For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture.

Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Responsibilities

• Responsible for all aspects of the operations of a managed services contract.
• Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance.
• Ensures that operational teams and subcontractors have a clear understanding of client requirements.
• Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.