puestos de Delivery en México

Implement, lead and oversee the national last mile logistics operations for the e-commerce delivery business, ensuring efficient, cost-effective, and high-quality parcel deliveries through a new operative model; third-party REGIONAL logistics vendor (LSPs) across all Mexican states.

This position ensures on-time delivery performance, customer satisfaction, and continuous improvement in alignment with company growth, cost savings and last mile delivery service standards.

3PL Vendor Management

• Manage and monitor on field and remote the Regional LSP providers responsible for national parcel pickup and delivery for regions.
• Ensure full compliance with contractual agreements LSA, SLA and NDA.
• Which SLAs and KPIs (on-time delivery SLA=P95, proof of delivery, NDRS & close loops incident resolution, cost efficiency).
• Lead weekly performance reviews and quarterly business reviews (WBR / QBRs) with vendors.
• Track and follow up on claims, incidents, and delivery exceptions.

Operational Execution

• Supervise daily order dispatch, tracking, and delivery performance through digital dashboards.
• Coordinate escalation and resolution of delivery issues with internal and external stakeholders.
• Support reverse logistics (returns) processes to maintain a positive customer experience.
• Align daily operations with cut-off times, inventory readiness, and order cycle time goals.

Continuous Improvement & Cost Efficiency

• Identify process optimization and route improvement opportunities in the last mile network.
• Propose cost‑saving initiatives while maintaining service quality.
• Support the implementation of new delivery models (same‑day, next‑day, lockers, PUDO points, etc.).
• Benchmark and assess alternative 3PL partners and technologies.

Data & Performance Analytics

• Develop and maintain reports and dashboards (KPI tracking, cost performance, delivery times).
• Analyze trends to detect bottlenecks and service gaps.
• Provide insight‑driven recommendations to leadership for strategic decision‑making.

Compliance & Safety

• Ensure the vendor operates within legal, fiscal, and corporate compliance frameworks.
• Maintain documentation related to vendor contracts, audits, and delivery performance.

• Proven vendor management and negotiation experience.
• Excellent understanding of last mile and e‑commerce logistics.
• Strong analytical and data interpretation skills (Excel, Power BI, Tableau, or similar). 
• Effective communication and stakeholder management.
• Ability to work under pressure and solve problems quickly.
• Strong organization, prioritization, and attention to detail.
• Knowledge of digital logistics tools, tracking systems (WMS, TMS, Delivery Apps).
• Continuous improvement mindset and customer‑centric focus.

• Education: Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or Business Administration.
• Experience: 4–6 years in logistics or transportation management, with at least 2 years in e‑commerce last mile or parcel delivery.
• Industry: E‑commerce, Retail, or FMCG.
• Languages: Fluent in Spanish; Intermediate‑Advanced English (oral and written).

• Advanced Excel (dashboards, pivot tables, data analysis).
• Power BI or other data visualization tools.
• Experience with ERP / TMS systems (SAP, Oracle, or equivalent).
• Familiarity with tracking and route optimization software.
• Willingness to travel within Mexico (up to 20%).