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Position : US Eye IT End User Support Technician

Location : North Charleston (NC), SC

Job Id : 2764

of Openings : 1

Job Summary :

The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinical locations to provide on-site support and resolve technical issues efficiently on a weekly basis.

ESSENTIAL JOB FUNCTIONS (other duties as required) :

1.Adherence to applicable laws, regulations, and contractual obligations. Follows the principles of the Compliance Program as well as the US Eye Code of Conduct.

Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.

Key Responsibilities :

• Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff.
• Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
• Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices.
• Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR).
• Work closely with IT infrastructure teams to support servers, network devices, and security protocols.
• Provide training and guidance to end users on IT best practices and security policies.
• Document technical issues, solutions, and support activities in the ticketing system.
• Assist in hardware deployment and upgrades, including imaging and configuring new devices.
• Ensure compliance with HIPAA, security policies, and IT standards.
• Collaborate with vendors and third-party providers to resolve hardware and software issues.
• Participate in on-call rotation or after-hours support, as needed.

Required Qualifications :

Preferred Qualifications :

SUPERVISORY RESPONSIBILITIES :

The position has no supervisory responsibilities.

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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