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As a Front Office Customer Service representative at Baxter, you will be at the forefront of our mission to deliver world-class healthcare solutions. This role offers an outstanding opportunity to interact directly with our clients and patients, providing the highest level of customer service and support.

WHAT YOU'LL BE DOING:

• Respond and filter incoming communications
• Co-operate to Plan service activities with available system tools
• Ensure the shipment of the machines and the receiving to the customer and Co-operate to solve the shipment problems and support sellers and technicians
• First point of contact from customer side to manage Vaporiseurs - APD and Infusion
• Ensure the tracking history of the devices managed in the technical service
• Link customers to available technical specialists when needed
• Co-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required report.
• Co - operate to execute processes where customer care is part of the target audience
• Ensure the complaint management
• Manage all EDI errors JDE/GSP/BOOST for field organization
• Co-operate with the local Service organization and supporting functions to support local objectives

WHAT YOU'LL BRING:

• Proven experience in a customer service or front office role.
• Outstanding communication and interpersonal skills.
• Strong organizational abilities with keen attention to detail.
• The ability to successfully implement solutions and resolve issues effectively.
• Proficiency in using office software and equipment.
• A positive attitude and the ability to work collaboratively within a team.
• The ability to determine priorities and manage time effectively.
• Good knowlede of English. Greek language knowledge is a plus.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements.At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.