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Mandarin-Speaking SaaS Support Specialist (Remote)
Job summary
A fast-growing EdTech company in Indonesia seeks a Customer Support Specialist to assist Mandarin-speaking users. You'll provide empathetic support via multiple channels, address platform inquiries, and collaborate with internal teams to enhance user experience. This role requires 2+ years in customer support, proficiency in Mandarin, and familiarity with helpdesk tools. Join our dynamic startup culture that values meaningful work and offers remote flexibility and competitive pay.
Benefits
Qualifications
- 2+ years of experience in customer support, preferably in SaaS, tech, or education.
- Proficiency in Mandarin (spoken and written) is a must.
- Strong communication skills and a customer-first mindset.
- Familiarity with helpdesk tools is a plus.
- Comfortable working remotely and across time zones.
Responsibilities
- Provide responsive, empathetic support to users via live chat, email, and calls.
- Handle inquiries and issues related to the platform, working closely with internal teams.
- Maintain accurate records of customer interactions and feedback.
- Assist in creating and improving support documentation in Chinese and Malay.
- Support onboarding of new users with product walkthroughs and training.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.