Control Tower Support Admin

Electrum; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology firm in Jakarta Selatan is seeking a detail-oriented Administrative Assistant to manage Control Tower tickets and support operational data processing. Ideal candidates should have at least a Diploma (D3) and a year of experience in data entry or administrative roles. Proficiency in Google Workspace is essential, along with strong coordination and communication skills. Join a dynamic team focused on innovative solutions in the telecommunications sector.

Qualifications

• Minimum Diploma (D3) in any major.
• At least 1 year of experience in data entry or administrative roles.
• Experience in Google Workspace (Sheets, Docs, Drive).

Responsibilities

• Recap and input all incoming Control Tower tickets into Google Sheets.
• Support the team in processing operational data related to battery swap stations.
• Assist with administrative tasks related to station monitoring and escalation processes.

Skills

Data entry

Attention to detail

Team coordination

Fluent in English

Education

Minimum Diploma (D3) in any major

Tools

Google Workspace (Sheets, Docs, Drive)

Job description

Job Descriptions:

• Recap and input all incoming Control Tower tickets into Google Sheets, ensuring data accuracy, completeness, and consistency.
• Support the team in processing operational data related to battery swap stations, including monitoring logs, updates, and issue reports.
• Assist with administrative tasks related to station monitoring, maintenance workflow, and escalation processes.
• Prepare required documents such as insurance claim forms, incident reports, and operational paperwork.
• Maintain and manage Control Tower documentation, ensuring all files, logs, and records are well-organized and accessible.
• Assist with ad-hoc tasks such as refund processing, follow-ups, or supplementary reporting needs.
• Ensure all station lists, maintenance documents, and tracking sheets are updated accurately based on team inputs.
• Help the team document and maintain updated monitoring and escalation procedures as they evolve.

Requirements:

• Minimum Diploma (D3) in any major.
• At least 1 of experience in data entry or administrative roles.
• Experience in Google Workspace (Sheets, Docs, Drive).
• Previous experience in telecommunications, field operations, or startup environments is preferred.
• Structured, process-oriented, and able to coordinate well with the team.
• Strong attention to detail and accuracy in data handling.
• Able to manage basic reporting and documentation requirements.
• Fluent in English; additional languages are a plus.