Mandarin-Speaking SaaS Support Specialist (Remote)

LittleLives; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fast-growing EdTech company in Indonesia seeks a Customer Support Specialist to assist Mandarin-speaking users. You'll provide empathetic support via multiple channels, address platform inquiries, and collaborate with internal teams to enhance user experience. This role requires 2+ years in customer support, proficiency in Mandarin, and familiarity with helpdesk tools. Join our dynamic startup culture that values meaningful work and offers remote flexibility and competitive pay.

Benefits

Dynamic startup culture

Remote-friendly environment

Performance-based bonuses

Flexible work arrangements

Qualifications

• 2+ years of experience in customer support, preferably in SaaS, tech, or education.
• Proficiency in Mandarin (spoken and written) is a must.
• Strong communication skills and a customer-first mindset.
• Familiarity with helpdesk tools is a plus.
• Comfortable working remotely and across time zones.

Responsibilities

• Provide responsive, empathetic support to users via live chat, email, and calls.
• Handle inquiries and issues related to the platform, working closely with internal teams.
• Maintain accurate records of customer interactions and feedback.
• Assist in creating and improving support documentation in Chinese and Malay.
• Support onboarding of new users with product walkthroughs and training.

Skills

Customer support

Mandarin proficiency

Communication skills

Organizational skills

Problem-solving skills

Tools

Zendesk

Intercom

Freshdesk

Job description

A fast-growing EdTech company in Indonesia seeks a Customer Support Specialist to assist Mandarin-speaking users. You'll provide empathetic support via multiple channels, address platform inquiries, and collaborate with internal teams to enhance user experience. This role requires 2+ years in customer support, proficiency in Mandarin, and familiarity with helpdesk tools. Join our dynamic startup culture that values meaningful work and offers remote flexibility and competitive pay.