Customer Solution Architect Team Lead (AMER)

Supabase; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading development platform company is seeking a Customer Solution Architect Team Lead in Indonesia to guide a global team, ensuring customer success and adoption of their platform. This role involves people management, scaling technical excellence, and collaborating cross-functionally. Ideal candidates have extensive experience in Solutions Architecture and people management, paired with a strong understanding of relational databases and modern web applications. The position is fully remote with attractive benefits.

Benefits

Fully Remote work

Equity ownership (ESOP)

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work hours

Professional Development Budget

Qualifications

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
• 2+ years of people management or team leadership experience.
• Strong background with relational databases, particularly PostgreSQL.
• Experience building modern web applications using React, Svelte, Vue, or Node.js.

Responsibilities

• Lead a global team of Customer Solutions Architects.
• Drive adoption of Supabase across a range of customers.
• Ensure CSAs deliver successful outcomes for Team and Enterprise accounts.
• Coach CSAs to act as internal and external champions of Supabase.

Skills

Solutions Architecture

Technical Account Management

Database Engineering

People management

Relational databases

Technical communication

Education

Bachelor's degree or equivalent experience

Tools

PostgreSQL

HubSpot

BigQuery

Job description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

As the CSA Team Lead, you will be responsible for both people management and customer outcomes—supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.

What You’ll Do

At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:

• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.

• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.

• Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.

• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.

• Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.

You’ll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

Pre-sales Discovery

• Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.

• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.

• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.

• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.

• Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.

Customer Success & Expansion

• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.

• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.

• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.

Trust & Platform Advocacy

• Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.

• Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.

Preferred Experience

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.

• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.

• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.

• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.

• Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.

• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem solving across teams.

• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

What We Offer

• Fully Remote
  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP
  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance
  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits
  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites
  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work
  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development
  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• 180+ team members

• 40+ countries

• 15+ languages spoken

• $496M raised

• 430,000+ community members

• 30,000+ memes posted (and counting)

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

1. Apply – Our team will review your application.

2. Intro Call – A short video chat to get to know each other.

3. Interviews – Up to four calls with:

4. Founders

5. Future teammates

6. Someone cross-functional from product, growth, or engineering (depending on the role)

7. Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.