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Résumé du poste
A global market research firm in Yogyakarta is seeking a Customer Service representative to manage mystery shoppers. This role involves recruiting, quality checking data, and communicating with clients. Ideal candidates will have a diploma or degree, good English skills, and a detail-oriented mindset. Fresh graduates are welcome to apply.
Qualifications
- Fresh graduates or entry-level applicants are encouraged to apply.
- Ability to work independently and meet deadlines in a fast-paced environment.
Responsabilités
- Quality check online reports and surveys.
- Contact registered shoppers in the Americas/Europe region.
- Respond to shopper email enquiries.
- Assist in recruiting new shoppers/auditors.
Connaissances
Formation
As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role, you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!
- Quality check online reports & surveys according to set service standards
- Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
- Respond to shopper / auditor email enquiries
- Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database
- Candidate must possess Diploma, Bachelor’s Degree any field
- Fresh graduates / entry level applicants are encouraged to apply
- Good command of the English language (must)
- Strong attention to detail and an analytical mindset
- Excellent written and verbal communication skills
- Ability to work independently and meet deadlines in a fast-paced environment
- Willing to work in shift
- Preferably domiciled in Yogyakarta
- Can join ASAP
- Experience in Customer Service
Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!
Notes: Only applicants who fulfill the stated criteria will be shortlisted
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.