Customer Experience Admin Specialist

Caterpillar Financial Services Corporation; Jakarta Utara; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading financial services firm located in Jakarta Utara is looking for a Customer Support role to join their dedicated team. This position requires providing administrative support for Customer Service Representatives and addressing customer inquiries. The successful candidate will have strong proficiency in Bahasa and intermediate English, excellent communication skills, and the ability to problem-solve effectively. Candidates should possess a 4-year degree and enjoy working in a collaborative environment.

Qualifications

• Strong oral and written communication skills in both languages.
• Ability to analyze situations and reach productive decisions.
• Knowledge of customer service concepts and techniques.

Responsibilities

• Provide administrative support for Customer Service Representatives.
• Answer customer service inquiries and troubleshoot issues.
• Meet regularly with customers to understand their needs.

Skills

Strong proficiency in Bahasa

Intermediate English

Effective communication

Education

4-year college or university degree

Job description

A leading financial services firm located in Jakarta Utara is looking for a Customer Support role to join their dedicated team. This position requires providing administrative support for Customer Service Representatives and addressing customer inquiries. The successful candidate will have strong proficiency in Bahasa and intermediate English, excellent communication skills, and the ability to problem-solve effectively. Candidates should possess a 4-year degree and enjoy working in a collaborative environment.