Service Supervisor

PT AiJOY Home Technology Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading home technology firm located in Jakarta Utara is seeking an experienced Service Supervisor to establish and manage customer service and after-sales operations. The role involves supervising service teams, designing service processes, and handling customer inquiries to enhance satisfaction. Candidates should have at least one year of experience in customer service or after-sales, with a preference for those familiar with water purification products. This position is crucial for supporting brand reputation and business growth.

Qualifications

• Minimum 1 year of experience in customer service or after-sales service.
• Experience supervising service teams or service centers is preferred.
• Experience in after-sales service or water purification products is advantageous.

Responsibilities

• Establish and manage an efficient customer service and after-sales system.
• Design and implement customer service processes in line with company strategy.
• Supervise daily operations of customer service teams and external service partners.
• Handle customer inquiries, product consultation, and complaints.

Skills

Customer service management

Team supervision

After-sales service

Problem-solving

Job description

Job Responsibilities

Responsible for establishing and managing an efficient customer service and after-sales system in Indonesia, ensuring smooth operations of service partners and customer support teams, enhancing customer satisfaction, and supporting brand reputation and business growth.

Service System Establishment & Optimization
Design and implement customer service and after-sales processes, standards, and policies in accordance with company strategy and the Indonesian market landscape. Plan and manage the setup and cooperation of service centers (self-managed or partner networks).

Customer Service and Service Network Supervision
Supervise daily operations of customer service teams (pre-sales & post-sales) and external service partners. Provide training, guidance, and performance evaluation to ensure professional service quality. Oversee spare parts inventory, tools & equipment management, and proper service documentation.

Customer Support & After-Sales Handling
Handle and oversee customer inquiries, product consultation, installation guidance, complaints, returns/exchanges, and repair requests. Coordinate with internal teams (logistics, technical support, sales) and service partners to ensure fast and effective issue resolution. Track after-sales cases and ensure timely and satisfactory closure.

Requirements

Minimum 1 year of experience in customer service or after-sales service; experience supervising service teams or service centers is preferred.

Experience in after-sales service or water purification products in Indonesia will be a strong advantage.

How many years' experience do you have as a Service Supervisor?

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