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Job summary
A company in Surabaya is seeking a Customer Service Support individual to guide customers and handle inquiries with empathy. Ideal candidates have a minimum Diploma or Bachelor's degree, strong communication skills in Bahasa, and a typing speed of at least 50 WPM. Fresh graduates are welcome to apply. Join the team ASAP with a shifting schedule.
Qualifications
- 0–2 years of experience in customer service or sales; fresh graduates welcome.
- Typing speed ≥ 50 WPM with ≥ 90% accuracy.
- Fully vaccinated (minimum 2 doses).
Responsibilities
- Guide customers and partners in using products and services.
- Handle inquiries and disputes promptly with empathy and care.
- Provide excellent customer service and build strong relationships.
- Support projects across functions including registration, acquisition, and sales transactions.
Skills
Education
Customer Service Support
Location: Surabaya
Shifting Schedule | Join ASAP
Guide customers and partners in using products and services. Handle inquiries and disputes promptly with empathy and care. Provide excellent customer service and build strong relationships. Support projects across functions including registration, acquisition, sales transactions, and training. Perform administrative tasks related to partner accounts (top‑up, data updates, etc.).
Minimum Diploma (D3) / Bachelor's degree (any major) 0–2 years of experience in customer service or sales (fresh graduates are welcome). Strong communication skills in Bahasa; English (passive) is a plus. Typing speed ≥ 50 WPM with ≥ 90% accuracy. Empathetic, detail‑oriented, energetic, and adaptable to change. Fully vaccinated (minimum 2 doses).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.