Spa Supervisor

Accor Hotels; Jimbaran; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hotel brand in Jimbaran, Indonesia is seeking a Spa Operations Manager to lead spa operations, ensuring outstanding service and compliance with health standards. The candidate should have over three years of supervisory experience, excellent leadership capabilities, and a commitment to customer satisfaction. This role offers the opportunity to grow within a dynamic team and contribute to a positive guest experience.

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide

Development through Accor's learning programs

Opportunity to grow within the property and across the world

Contribute to community through corporate responsibility initiatives

Qualifications

• 3-5 years of experience in spa operations, with a proven track record in a supervisory role.
• Strong leadership skills with the ability to train, motivate, and manage a diverse team.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.

Responsibilities

• Manage and coordinate all aspects of spa operations, including treatments, scheduling, and inventory.
• Lead, train, and motivate a team of spa therapists and support staff to deliver outstanding service.
• Ensure compliance with health and safety regulations and maintain the highest standards of hygiene.

Skills

Leadership

Customer service

Spa operations management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

ABOUT THE ROLE

• Manage and coordinate all aspects of spa operations, including treatments, scheduling, and inventory
• Lead, train, and motivate a team of spa therapists and support staff to deliver outstanding service
• Ensure compliance with health and safety regulations and maintain the highest standards of hygiene
• Develop and implement strategies to enhance guest satisfaction and increase spa revenue

Qualifications

YOUR SKILLS & EXPERIENCES

• 3-5 years of experience in spa operations, with a proven track record in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a diverse team
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficiency in spa operations management, including scheduling and inventory control.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.