Pet Care Concierge & Vet Tech - Front Desk & Ops

modernvet; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading veterinary clinic in Jakarta Selatan seeks a Clinic Operations Concierge to enhance client experiences. The role combines client service with operational tasks, requiring a healthcare-related degree and 6 months to 1 year of customer service experience. You will greet clients, manage appointment schedules, and support the clinic's daily operations while ensuring a welcoming environment for pets and owners. Strong communication skills and proficiency in English are essential for success in this dynamic position.

Qualifications

• Minimum 6 months – 1 year of experience in customer service or front-office operations.
• Professional appearance and a sincere love for animals.
• Comfortable handling and interacting with pets in a safe and caring manner.

Responsibilities

• Welcome and assist clients and their pets with empathy and professionalism.
• Manage appointment scheduling, confirmation, and check-in with the medical team.
• Prepare and issue invoices for consultations and treatments.
• Manage online chat tickets and inquiries with fast, friendly responses.
• Conduct daily opening and closing routines to maintain a welcoming clinic environment.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office

Organized and detail-oriented

Multitasking in a fast-paced environment

Proficient in English (written and spoken)

Education

Diploma or Bachelor’s degree in healthcare-related major

Tools

Microsoft Office

CRM systems (Intercom, Zendesk, WhatsApp Business)

Job description

A leading veterinary clinic in Jakarta Selatan seeks a Clinic Operations Concierge to enhance client experiences. The role combines client service with operational tasks, requiring a healthcare-related degree and 6 months to 1 year of customer service experience. You will greet clients, manage appointment schedules, and support the clinic's daily operations while ensuring a welcoming environment for pets and owners. Strong communication skills and proficiency in English are essential for success in this dynamic position.