Customer jobs in Indonesia

As F&B Manager at Jimbaran Puri, A Belmond Hotel, you will play a key role in shaping our guests' culinary journey. If you are a driven professional seeking to refine your skills and contribute to the future of luxury hospitality, we invite you to explore this exceptional opportunity.

Reporting to the General Manager, you will be responsible for developing and implementing strategies to optimize the performance of our restaurants and bar, ensuring an exceptional guest experience. This includes conceptualizing and executing innovative concepts aligned with the property’s positioning, and developing action plans to maximize both guest satisfaction and financial returns for each outlet.

• Lead and execute all Food & Beverage (F&B) operations to meet or exceed hotel targets for guest satisfaction, quality assurance, and financial performance. This includes developing and implementing short-term and long-term F&B strategic plans.
• Manage all daily F&B operations within budgetary parameters and according to the highest standards of quality and efficiency.
• Cultivate and maintain exceptional levels of internal and external customer service.
• Conceptualize and implement innovative and exceptional restaurant concepts, overseeing procurement and continuous improvement initiatives.
• Proactively identify and address customer needs and concerns, ensuring a positive guest experience.
• Recruit, train, develop and evaluate a high-performing F&B team.
• Establish and monitor key performance indicators (KPIs), operational schedules, policies, and procedures.
• Implement all F&B-related projects and global programs.
• Cultivate and maintain positive customer relationships, including addressing and resolving customer complaints.
• Identify opportunities and develop solutions to enhance performance across all F&B operational aspects, including Leading Quality Assurance (LQA) standards and guest experience.
• Train and guide department heads and line staff in efficient service delivery, ensuring adherence to the highest standards of guest service.
• Monitor and ensure compliance with all food safety and hygiene regulations.
• Plan and execute all events and banquets.
• Manage restaurant reservations and related correspondence.
• Develop, implement, and enforce restaurant policies, targets, and KPIs.
• Lead by example, serving as a role model and consistently demonstrating the highest levels of professionalism in all management practices.

• Dynamic, curious and that exhibits a passion for excellence
• 5 years' work experience in a similar role in the luxury hospitality business
• International experience in F&B will be considered a plus
• Strong knowledge of F&B trends and best practice in the luxury F&B business
• Strong customer service skills
• Excellence written and verbal in English
• Excellent communication and leadership skills
• Emotional intelligence, interpersonal and influencing skills
• Organization skills
• Indonesian citizen only

At Jimbaran Puri, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee assistance and wellbeing programs
• Enhanced pension scheme
• Comprehensive Medical insurance Complimentary and preferred rate experiences at our iconic destinations
• Friendly and Family environment

We strive to create an environment where our employees can thrive both personally and professionally.

With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment.

Jimbaran Puri is located in the heart of a small fisherman's enclave, offering a taste of unspoiled Bali, a slice of paradise barely touched by tourism and regarded as one of the island's most serene hotels. Jimbaran Puri means "Royal House in Jimbaran area". To arrive at Jimbaran Puri is to enter another world. The perfect combination of tradition, culture and nature are the soul and charm of the resort which creates a serene authentic Balinese beach hideaway. Jimbaran Puri is an ode to Bali's tranquil atmosphere and authentic Balinese hospitality, offering a peaceful and spiritual setting where time seems to have stood still.

Jimbaran Puri, A Belmond Hotel, Bali, Indonesia, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are the heart of the Belmond experience.