English Customer Digital (Yogyakarta)

UNAVAILABLE; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service organization in Yogyakarta is seeking English-speaking representatives to handle customer inquiries via chat and email. Responsibilities include resolving complaints, providing product information, and conducting customer surveys. Candidates should hold a minimum D3/S1, possess strong communication skills in English, and be flexible for permanent night shifts. Fresh graduates are encouraged to apply.

Qualifications

• Minimum GPA 2.75.
• Fresh graduates are welcome to apply.
• Flexible for permanent night shift.

Responsibilities

• Answer incoming chats and respond to email.
• Handle customer inquiries by chat and call.
• Provide customers with information about products and services.
• Conduct customer surveys to ascertain level of customer service.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving skills

Multi-task capabilities

Education

Minimum D3 / S1 in any major

Job description

Overview

English Customer Service listen and respond to customers' questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.

Responsibilities

• Answer incoming chats and respond to email
• Handle customer inquiries by chat and call
• Provide customers with information about products and services
• Conduct customer surveys to ascertain level of customer service

Qualifications

• Minimum D3 / S1 in any major
• Minimum GPA 2.75
• Fresh graduates are welcome to apply
• Excellent written and verbal communication skills in English
• Strong problem-solving skills and demonstrated multi-task capabilities
• Flexible for permanent night shift
• Willing to be placed in YOGYAKARTA