Customer Service

Nubephant Automation; Sleman; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics solutions provider is seeking Customer Service agents to support international operations. This role involves handling inquiries and ensuring service quality, requiring fluent English and a minimum of one year in logistics. Night shifts are required, with the option to work remotely.

Qualifications

• Fluent in English is a must; fluent in Spanish can be advantageous.
• Minimum one year of experience in the logistics industry.
• Comfortable working in a remote environment and on night shifts.

Responsibilities

• Handle pre-sales and after-sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.

Skills

Fluent in English

Excellent communication skills

Attention to detail

Strong resistance to pressure

Education

Diploma or Bachelor’s degree in any major

Job description

Job Description

• Handle pre-sales and after-sales inquiries via call and email
• Manage customer inquiries, consultation request, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Our client in the logistics industry is looking for Customer Service to support their international operations.

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers.

This role requires night shifts, but don’t worry, you will be working remotely while connecting with clients worldwide.

As a Customer Service, you will handle customer inquiries, provide accurate information, and ensure a smooth pre-sales and after-sales experience. You will play a key role in maintaining customer satisfaction and supporting daily logistics operations.

Qualifications

• Diploma or Bachelor’s degree in any major
• Fluent in English is a must; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts